Maintenance Requests
Your Manager will be your primary contact for all issues that arise while you reside at the property.
At this time, we request that all maintenance requests be sent directly to your Manager via e-mail.
If you prefer to make the request by phone, you can do so as well. Our office phone # is (858) 597-6100.
Procedures for Requesting Maintenance
Before contacting your Manager, please determine whether or not the maintenance request is an emergency or a non-emergency.
Emergencies
There are very few true emergencies. Emergencies are life-threatening situations such as significant water intrusion (leaks), fires, electrical issues, distinct smells (such as gas), etc.
- For emergencies involving fire, call 911 right away.
- For emergencies involving gas, please call the gas company directly. If necessary, please call 911 as well.
- After doing either of the above, contact your Manager and inform them of the problem.
- For emergencies involving water, contact your Manager right away.
Non-Emergencies
- Examples of non-emergencies: Air conditioning unit not cooling properly, non-working appliance (range, dishwasher, etc.), pest control treatment request, etc.
- Although these are important maintenance requests and we will get to them as quickly as possible, these are not considered emergencies.
- If you have a non-emergency maintenance request, please submit a maintenance request directly to your Manager.
- You may do so by e-mailing your Manager directly (preferred) or by calling our Office at (858) 597-6100.
- After the work order is approved by your Manager, a vendor (or one of our handymen, if appropriate) will contact you to schedule an appointment for the work to be done.
- If you do not hear from a vendor or repairperson within 3 business days, please let your Manager know and your Manager will follow up with said vendor.
- Important: If you make an appointment with a vendor and you are a no show, it will result in a charge to you. Thus, please make sure to call your Manager (or the vendor) as soon as possible if you are unable to make the appointment.
- If you are unhappy with a repair or have any comments about the vendor or handyman who completed the work, please contact your Manager directly.
Remember, it is your duty as a tenant to promptly advise us of any maintenance issues in your unit. If you do not report maintenance items in a timely manner, you will be in violation of your Lease Agreement.
Resident's Maintenance Responsibilities
Unless otherwise stated in your Lease Agreement, or agreed to, Resident responsibilities include (but are not limited to) the following:
- Replacing light bulbs.
- Replacing filters every 4 to 6 months.
- Keeping unit clean and free of debris / trash.
- If Resident has a pet, Resident must pick up after said pet.
- If landscaping is not expressly provided in Lease Agreement, Resident shall maintain yard(s).
- Reporting any and all emergency and non-emergency maintenance requests in a timely manner.
